"As Chief Buyer I travel the world to bring you the most exotic gems, rare diamonds and unique pieces to celebrate the special moments in ones life" - Tia Heasley
Services
Services
Gift Cards
Terms and conditions of use
Treat this card like cash. Defaced, mutilated, altered, lost or stolen cards will not be replaced, refunded or redeemed. This card is: Redeemable for merchandise or services at participating Grahams stores only; Not redeemable for cash; Must be redeemed before expiry date shown on card; Will be void and will not be redeemed after expiry date; Cannot be reloaded; Is partially redeemable. The full value must be used before expiry date. Cash will not be given for any unused balance. Unused balance on expiry of this card will not be refunded or credited. If purchase exceeds available card balance, the difference must be made up with another payment method. The card holder is liable for all transactions on the card except to the extent of which there has been fraud or negligence by Grahams or any of its employees. Check available card balance by calling 1300 55 33 80. In some cases fees may apply for the use of these cards, for details contact 1300 55 33 80. We reserve the right to change any terms contained in these Terms and Conditions of Use at any time. Changes to Terms and Conditions of Use will be available on www.grahamsjewellers.com.au. Visit your local Grahams store if you have any reason to believe an error has occurred in relation to this card.
How to use this Gift Card
Present this gift card at any participating Grahams store. You can select any number of items up to the value of the card, or above the value in which case you need to make up the difference with an alternative form of payment. The store will then validate the gift card and process your purchase. This gift card is partially redeemable. Within the cards 12 month validity period, any available balance can be used for multiple purchases at any participating Grahams store. However, any unused balance will not be refunded or credited on expiry.
For more information visit www.grahamsjewellers.com.au or for assistance with your gift card call the Help Desk on 1300 55 33 80.
Insurance
When it comes to Insurance Replacements and Quotations, Grahams Jewellers policy is simple: Make the whole process as easy, efficient and cost effective as possible for you. Once you have made a formal claim through your insurance company, our specialist staff are able to assist you in your claim and forward it through to your insurance company. When it comes to replacement, we believe we have everything you will need…
Experience, Range, Convenience, Craftsmanship, Choice and Knowledge.
Lay-by
We offer customers traditional lay-by on jewellery and watches.
*Conditions apply, see in store for details.
Valuations
To ensure peace of mind with your jewellery purchase or for an existing special piece you may already own, Grahams offers customers a jewellery valuation service. Grahams valuations are reported by a qualified independent jewellery valuer, experienced in valuing the most precious and unique jewellery.
Jewellery & Watch Repairs
Grahams offers customers the full service in jewellery or watch repairs. All jewellery repairs are crafted by a qualified jeweller, experienced in all areas of design and craftsmanship. All watch repairs are undertaken by qualified watch technicians.
Micro, invisible and pave set jewellery is prone to having diamonds dislodged due to the nature of the fine setting with little gold separating the diamonds in order to maximise the brilliance of the piece. We therefore offer a lifetime guarantee with all of these pieces whereby we will replace any micro-set diamonds that may have become dislodged providing the jewellery had not been mistreated. As part of this service, we require that you bring your jewellery in for a free check each year to ensure ongoing quality control.
Refund and Exchange Policy
At Grahams we want you to feel confident with your purchase. We will exchange goods, but do not refund simply because you have changed your mind. We will provide a refund where the goods are faulty, not fit for their purpose (or one you have made known to us) or do not match our description or sample. In such cases:
- proof of purchase will be required; and
- the goods must be returned within a reasonable period and in a reasonable condition (taking into account the fault)
Earring Exchange Policy
In an effort to protect the health of our customers, earrings and body jewellery are unable to be exchanged or refunded unless the goods are faulty, not fit for their intended purpose or misdescribed.
Free Watch Band Adjustment
If you find a watch band needs adjusting after your purchase (eg. some links taken out), please bring the watch and your receipt into any Grahams store and we will happily adjust it free of charge.
Jewellery Design
At Grahams we have jewellery designers who are available 24 hours a day should you wish to have a special piece remodeled to suit your unique style.
For all design enquiries, to make an appointment please contact:
Grahams Myer Centre
Ph 8410 1113
