Our Grahams Jewellers Guarantee means that you may return your online purchase of jewellery or watch if you are not happy with it, within 30 days of delivery for a full refund of or an exchange, provided that it has not been worn, scratched, altered or damaged in any way.
Please ensure that an item to be returned or exchanged is accompanied with the original proof of purchase with all original packaging and paperwork. Items purchased online can only be refunded by the processes outlined below:
1. To return a purchase, simply print out our RETURNS FORM, fill it in and ship it with the goods to initiate a return.
2. Please return the item/s in the original packaging (including all boxing, certificates and invoice) to ensure the item arrives back to us in the original condition in which it was sold. All boxing, instructions, receipts and warranties, as applicable, must be included with the return or exchange of a watch. Items must be unworn, undamaged and unaltered.
3. Ship the return package to the following address. We suggest using a registered eParcel through Australia Post
Attn: Web Sales
PO BOX 10040
Gouger Street BC
ADELAIDE SA 5000
All product returns will be inspected by our jewellers to check for damage or alterations before we process your refund. Once we have processed your return we will send you an email to notify you of the transaction.
Wherever possible, all efforts will be made to refund you in the same method (eg. Mastercard, debit card etc) used to pay for the original order, excluding any delivery charges. All refunds regardless of the original form of payment will be refunded in Australian dollars at the exchange rate current at the time of refund, not at the time of the original purchase. Refunds of transactions made using Bitcoin will also be refunded in Australian dollars at the exchange rate current at the time of refund.
Your refund will be sent to you within 15 business days of Grahams Jewellers receiving your returned item. This time period includes the time it takes us to process your item once we receive it (3 to 5 business days), and the time it takes your bank to process the refund request (5 to 10 business days).
Please note it is the customer’s responsibility and cost to return the item back to Grahams Jewellers. Grahams is not liable for your return shipping costs unless the return is a result of our error (you received an incorrect or defective item). Unfortunately Grahams cannot be held accountable for any items lost in the mail, original shipping/handling costs or additional costs incurred. However, Grahams will pay for the postage for any faulty items being returned.
Items found to be worn, scratched, altered or damaged will not be refunded and will be returned back to the sender.
Please note: Grahams will provide a remedy to any major or minor faults assessed in the form of a repair, exchange or refund as per Australia Consumer Law (ACL).For additional information or help with your refund or exchange please contact our friendly team on (08) 8110 4196.