All jewellery comes with an exclusive 12 month guarantee on quality and workmanship. If you are not completely satisfied with the quality or workmanship of any item we will refund, exchange or repair your purchase at our discretion. Damage resulting from the unfair treatment of jewellery is not covered by this guarantee.
At Grahams we want to make sure that you are absolutely satisfied with your special purchase. However, if your purchase isn’t quite right, you have 30 days from delivery to return your order. If an item has not been worn, scratched, altered or damaged, it can be exchanged or returned within this 30 day period. All purchases to be returned must be accompanied with all original packaging, guarantees, paperwork and a proof of purchase must be presented.
Exceptions to this guarantee include non-refundable special orders such as bespoke jewellery that is custom made for the customer according to specific requirements. Please note that shipping an item back to our head office is at the cost of the consumer. Original shipping costs will not be reimbursed unless an item is deemed to be faulty. Grahams Jewellers has an Online Returns Policy, please read the steps outlined in the section titled ‘Online Returns’
At Grahams, our mission is to ensure you are able to enjoy a beautiful piece of jewellery now and in the future.
In addition to our 12 month guarantee, diamond jewellery comes with an exclusive lifetime guarantee from date of purchase. Micro, invisible and pave set jewellery is prone to having diamonds dislodged due to the nature of the fine setting with little gold separating the diamonds in order to maximise the brilliance of the piece. We therefore offer a lifetime guarantee with all of these pieces whereby we will replace any micro-set diamonds that may have become dislodged providing the jewellery had not been mistreated.
Our EGL, GIA, HRD and IGI certificates are recognized around the globe for their integrity, defining industry standards in evaluation and appraisal. Nevertheless even these institutions vary sometimes when grading the same diamond because The best grading available to date has not yet been proven to be an exact science. These diamond grading laboratories maintain a worldwide presence in the major diamond trading centres, cooperates with leading organizations including the World Federation of Diamond Bourses and run extensive educational programs as part of their dedication to standardize all grading’s and raising the level of professionalism in the field. We therefore refuse to be drawn into having to defend any certificates that we supply with any of our diamond jewellery should they be at odds with a local jeweller or any other grading laboratory. We will however be happy to defend the fact that all our diamond jewellery represents excellent value for money.
The Lifetime diamond guarantee is only valid if the diamond and mount are cleaned and checked every 12 months (if applicable, conducted free of charge) at any of our stores, and the inspection is verified in writing on the Jewellery Certificate that will be provided with purchase. Up to 10 working days must be allowed for the item to be assessed. If the guarantee shows any sign of alteration, it is entirely void. This guarantee also covers any manufacturing faults.
This guarantee is non-transferrable and is not valid for loss or theft.
Grahams Jewellers reserves the sole right to judge whether or not the jewellery has been subject to abuse and misuse, abnormal wear and tear, impact, accident, alteration, substitution, worked on by any person other than authorised Grahams craftsperson, or any other type of use that would cause deterioration. If the jewellery shows any of these signs, the guarantee is entirely void.
White gold jewellery is often rhodium plated to enhance its appearance. This plating is not permanent and will require further plating every few years which is not covered under this guarantee.