Terms & Conditions
Please read these terms and conditions (the 'Terms and Conditions') carefully. By using this site, you agree to be bound by these terms and conditions. These Terms and Conditions govern your use of, and any purchase from, the Grahams' site, and constitute an agreement between you and Grahams. Grahams reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications.
Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our Diamond and Jewellery Consultants using the “Contact us” form. We do not negotiate prices on our products and all our prices are final. At Graham's, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In the rare or unlikely event of a pricing error in the price displayed online, the company can cancel orders and refund customers' payment, using the same method as original payment because of the pricing errors (or for any reason). In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs colour and size often vary slightly. Graham states that carat total weight in all purchases may vary 0.05 carats from stated weight. We use the most accurate scales available for gemstone and pearl measurements, a tolerance of 0.25mm is allowed. For diamond jewellery set with multiple diamonds, we provide the minimum total carat weight for the piece. Colour and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated in most cases. Colour is indicative only. Created stones are grown in strictly controlled laboratory conditions. Diamond carats refer to total weight and are approximate only.
Our online offers can differ from those in-store both in terms of the products being different as well as pricing on the same products being different on occasion. We will offer some items for sale solely online and alternatively, some items will only be offered in store.
These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the State of South Australia, applicable to agreements made and to be entirely performed within the State of South Australia. You agree that Grahams may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.
While we take missing/lost parcels seriously, Grahams Jewellers are not held liable for parcels that do not arrive to their final destination. If you claim that an order was not received but there is a signature obtained, we will open an investigation with Australia post, please note that orders not received are a case by case scenario and will need to be thoroughly investigated.
Please note this can take up to 10 business days and additional information may be requested to further help the investigation process.
In the rare event that you have not received your order please contact us via phone or email us at email@example.com
Notwithstanding any of these Terms and Conditions, Grahams reserves the right, without notice and in its sole discretion, to terminate your use of this site, and to block or prevent future your access to and use of the Site.
Online Purchases Return Policy
You may return any piece of jewellery or watch that has not been worn, scratched, damaged, made to order or altered in anyway (including resizing) within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please note that our 30 day money-back guarantee applies only to online purchases. We do not cover the loss of an item. If you believe you have received a faulty item please contact us immediately at firstname.lastname@example.org to rectify the situation before a loss occurs.
Current Promotion Terms and Conditions
Mid Season Clearance
Promotion starts 27/9/21 ends 24/10/21
The ticketed price does not imply that the item has been sold at this price, it is Grahams regular ticketed price for the item when it is not on sale prior to any negotiated discounts. Few or no sales may have occurred at the ticketed price prior to promotion. Not all stock is available at all stores. Not all brands available in all stores. Stock expected to be available between 27/9/21 – 24/10/21. Prices correct at time of print, we reserve the right to change prices without prior notice due to exchange rate fluctuations. Some jewellery is not available on insurance replacement claims. Diamond carats refer to total weight and are approximate only. Diamond jewellery is 9ct Gold unless otherwise stated. Gold Filled refers to 9ct or 14ct gold filled with silver or copper or other metal for extra strength. All pendants are shown on display chains which are not included in the price unless stated. Savings off RRP (Recommended Retail Price). The RRP is a price suggested by the manufacturer of the product. It does not mean that we have sold or offered it for sale at that price. It means that, based on advice received by us from the manufacturer, there is a reasonable expectation that the RRP is from time to time used as an offer price by others in our market. Ring resizing is an additional cost. Some items may have been enlarged and or retouched to show detail and may vary from image. Colour is indicative only. Not in conjunction with any other offer. Not valid on new or existing lay-by contracts, interest free or insurance purchases. Not valid with any other offer. Not valid on Smart, Hybrid or Limited Edition watches. See in store for full terms and conditions.
50% Off Diamonds, Memoire, Luminesce, Coloured Stones & Pearls Under $3000 | 30% Off Diamonds, Memoire, Luminesce, Coloured Stones & Pearls Over $3000 | 30% Off Flawless | 25% Off Seiko, Lorus, Alba, Michael Kors, Armani Exchange, Fossil, Diesel, Tommy Hilfiger, Disney, Maserati & Dunlop Watches | 50% Off Tempo, ECC, E&C & Harison | 60% Off Police & Olivia Burton
Promotion starts 18/10/2021 ends 24/10/2021
Savings off Jewellery SP Savings off Watches RRP
50% off Diamonds, Memoire, Luminesce Coloured Stones & Pearls Under $3000
30% off Diamonds, Memoire, Luminesce Coloured Stones & Pearls Over $3000
30% off Flawless
25% off Selected Watch Brands.
50% off Tempo, ECC, E&C, Harison 60% off Police and Olivia Burton
Excludes: Mid-Season Clearance, Biggest Diamond Sale, in store specials, already reduced items, clearance items, special orders, all repairs, HOF & Kimberley Pink Diamonds, Limited, Premium & Smart Watches, all laybys and insurance face value contracts.
Diamond sale excludes: Diamond Clearance, Kimberely Pinks and Hearts on Fire.
Coloured Stones excludes: coloured stones set in Silver.
Watch offer excludes: Limited Edition, Premium and Smart watches
FLOOR STOCK ONLY. NO RAINCHECKS
FOMO PROMO Get $35 off when you spend $100 or more with LatitudePay
*To redeem $35 OFF, select LatitudePay at checkout and discount will be deducted at LatitudePay Payment Schedule. Single use only. Online only (if applicable). Approved LatitudePay customers only. Offer available on LatitudePay smaller buys only. Minimum spend $35. Offer ends 11:59pm AEDT 16/10/2021
Promotion starts 24/08/2021 ends 24/10/2021
Savings off Regular Price
Clearance Further Markdowns Savings Off Reduced Ticket Price
Diamonds Sales is limited to selected items only.
Excludes Specials Orders, all repairs, all layby’s and Insurance face value contracts.
FLOOR STOCK ONLY. NO RAINCHECKS
Minimum spend of $150 is required to redeem this voucher. This offer is available for in-store purchases and online. Available for new purchases only. Cannot be used on existing lay-bys, existing interest-free purchases, repairs, insurance purchases, Gift Card purchases or ring resizing. Ring Resizing is at an additional cost. This voucher cannot be refunded or reissued. Voucher Expires 3 months after issue. This voucher cannot be used in conjunction with other vouchers.
VIP Sign-up Voucher
Minimum spend of $100 is required to redeem this voucher. This offer is available for in-store purchases and online. Available for new VIP customers only. Cannot be used on existing lay-bys, existing interest-free purchases, repairs, insurance purchases, Gift Card purchases or ring resizing. Ring Resizing is at an additional cost. This voucher cannot be refunded or reissued. This voucher cannot be used in conjunction with other vouchers.