50% Off Diamonds, Pearls & Gemstones* | 25% Off Citizen & More*

Terms & Conditions

Please read these terms and conditions (the 'Terms and Conditions') carefully. By using this site, you agree to be bound by these terms and conditions. These Terms and Conditions govern your use of, and any purchase from, the Grahams' site, and constitute an agreement between you and Grahams. Grahams reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications.

Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our Diamond and Jewellery Consultants using the “Contact us” form. We do not negotiate prices on our products and all our prices are final. At Graham's, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In the rare or unlikely event of a pricing error in the price displayed online, the company can cancel orders and refund customers' payment, using the same method as original payment because of the pricing errors (or for any reason). In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs colour and size often vary slightly. Graham states that carat total weight in all purchases may vary 0.05 carats from stated weight. We use the most accurate scales available for gemstone and pearl measurements, a tolerance of 0.25mm is allowed. For diamond jewellery set with multiple diamonds, we provide the minimum total carat weight for the piece. Colour and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated in most cases. Colour is indicative only. Created stones are grown in strictly controlled laboratory conditions. Diamond carats refer to total weight and are approximate only.

Our online offers can differ from those in-store both in terms of the products being different as well as pricing on the same products being different on occasion. We will offer some items for sale solely online and alternatively, some items will only be offered in store.

These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the State of South Australia, applicable to agreements made and to be entirely performed within the State of South Australia. You agree that Grahams may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.

While we take missing/lost parcels seriously, Grahams Jewellers are not held liable for parcels that do not arrive to their final destination. If you claim that an order was not received but there is a signature obtained, we will open an investigation with Australia post, please note that orders not received are a case by case scenario and will need to be thoroughly investigated.

Please note this can take up to 10 business days and additional information may be requested to further help the investigation process.

In the rare event that you have not received your order please contact us via phone or email us at service@grahamsjewellers.com.au


Notwithstanding any of these Terms and Conditions, Grahams reserves the right, without notice and in its sole discretion, to terminate your use of this site, and to block or prevent future your access to and use of the Site.

Online Purchases Return Policy

You may return any piece of jewellery or watch that has not been worn, scratched, damaged, made to order or altered in anyway (including resizing) within 60 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please note that our 60 day money-back guarantee applies only to online purchases. We do not cover the loss of an item. If you believe you have received a faulty item please contact us immediately at service@grahamsjewellers.com.au to rectify the situation before a loss occurs.

Warranty Statement - 12 Month Guarantee

All jewellery comes with an exclusive 12-month guarantee on quality and workmanship. If you are not completely satisfied with the quality or workmanship of any item we will refund, exchange or repair your purchase at our discretion. Damage resulting from the unfair treatment of jewellery is not covered by this guarantee. Products altered, tempered or repaired by a third party other than Shiels voids this warranty.

Federal Button and Coin Battery Legislation 

Warning - some of these products contain a button or coin battery. If swallowed or placed inside any part of the body, the battery can cause severe or fatal injuries within 2 hours or less. Button and coin batteries are hazardous. Keep batteries out of reach of children. If you think the battery may have been swallowed or placed inside any part of the body, seek immediate medical attention. Contact the Australian Poisons Information Centre immediately on 13 11 26 for 24/7, expert advice. 

Current Promotion Terms and Conditions


Promotion starts 13/6/2022 ends 17/7/2022

The ticketed price does not imply that the item has been sold at this price, it is Grahams regular ticketed price for the item when it is not on sale prior to any negotiated discounts. Few or no sales may have occurred at the ticketed price prior to promotion. Not all stock is available at all stores. Not all brands are available in all stores. Stock is expected to be available between 13/6/22 – 17/7/22. Prices correct at time of print, we reserve the right to change prices without prior notice due to exchange rate fluctuations. Some jewellery is not available on insurance replacement claims. Diamond carats refer to total weight and are approximate only. Diamond jewellery is 9ct Gold unless otherwise stated. Gold Filled refers to 9ct or 14ct gold filled with silver or copper or other metal for extra strength. All pendants are shown on display chains which are not included in the price unless stated. Savings off RRP (Recommended Retail Price). The RRP is a price suggested by the manufacturer of the product. It does not mean that we have sold or offered it for sale at that price. It means that, based on advice received by us from the manufacturer, there is a reasonable expectation that the RRP is from time to time used as an offer price by others in our market. Ring resizing is an additional cost. Some items may have been enlarged and or retouched to show detail and may vary from image. Colour is indicative only. Not in conjunction with any other offer. Not valid on new or existing lay-by contracts, interest free or insurance purchases. Not valid with any other offer. Not valid on Smart, Hybrid or Limited Edition watches. See in store for full terms and conditions.

50% Off Diamonds, Coloured Stones & Pearls Under $3000 | 30% Off Diamonds, Coloured Stones & Pearls Over $3000 | 30% Off Flawless | 25% Off Citizen, Lorus, Alba, Michael Kors, Calvin Klein, Armani Exchange, Emporio Armani, Fossil, Diesel & Dunlop | 50% Off Tempo, ECC, Ellis & Co, Harison, Police & Olivia Burton

Promotion starts 27/6/2022 ends 10/7/2022

Savings off Jewellery SP Savings off Watches RRP

50% off Diamonds, Coloured Stones & Pearls Under $3000

30% off Diamonds, Coloured Stones & Pearls Over $3000

30% off Flawless

25% off Selected Watch Brands.

Excludes: Grahams Half Yearly, in store specials, already reduced items, clearance items, special orders, all repairs, HOF & Kimberley Pink Diamonds, Limited, Premium & Smart Watches, all laybys and insurance face value contracts.

Diamond sale excludes: Kimberley Pinks and Hearts on Fire.

Watch offer excludes: Limited Edition, Premium and Smart watches



VIP Vouchers are valid from 13/06/2022 – 03/07/22

Only one discount voucher per purchase/transaction is permitted.

A minimum purchase amount is required for the $50, $150 & $300 vouchers. $50 off any transaction valued at $150 or more. $150 off any transaction valued at $500 or more. $300 off any transaction valued at $1500 or more.

Free Gift is valid with any purchase over $50. Free gift valued at $39.99.

Savings off Recommended Retail Prices (RRP) and Regular Ticketed Prices. Not for redemption on new or existing: Lay-by contracts, Valuations, Jewellery & Watch Repairs, Special Orders. Excludes Limited Editions,

Smart & Hybrid watches. Not to be used with existing interest-free contracts. Not valid on Gift Card purchases.

Cannot be used in conjunction with any other offers.

For In-store transactions:

The vouchers must be presented at time of purchase to qualify for all offers. The email must be presented for in-store purchases.

**Please enter the voucher number carefully, as the Support Office team will be tracking for any fraudulent use of vouchers**

For online transactions: Please add in the promo code for each voucher at checkout. Remember to add in the promocode for the FREE GIFT to your transaction. The free gift will automatically be added to the cart when promo code is entered at checkout.


Vouchers can be used on:

▪ Storewide offers & Overlays (except Swiss clearance watches)

▪ Featured POS items

▪ Jewellery Clearance

Vouchers cannot be used on:

▪ Swiss Clearance and reduced watches

▪ Clearance and reduced watches

▪ Hybrid or Smart Watches

▪ Special Orders

▪ Laybys

▪ Insurance

▪ Gift Cards


Minimum spend of $150 is required to redeem this voucher. This offer is available for in-store purchases and online. Available for new purchases only. Cannot be used on existing lay-bys, existing interest-free purchases, repairs, insurance purchases, Gift Card purchases or ring resizing. Ring Resizing is at an additional cost. This voucher cannot be refunded or reissued. Voucher Expires 3 months after issue. This voucher cannot be used in conjunction with other vouchers.

VIP Sign-up Voucher

Minimum spend of $100 is required to redeem this voucher. This offer is available for in-store purchases and online. Available for new VIP customers only. Cannot be used on existing lay-bys, existing interest-free purchases, repairs, insurance purchases, Gift Card purchases or ring resizing. Ring Resizing is at an additional cost. This voucher cannot be refunded or reissued.  This voucher cannot be used in conjunction with other vouchers.